Groton is my town. This house on Island Pond Road is full of life, including Muffy, 13 year old Bunny (7th grader at GDRMS), 10 year old Carter (5th grade GDRMS), our cats Coco and George, and our two giant dogs, Penelope and Duncan Taylor.
Since 2004 I have worked in Shirley helping to run the sales, marketing, information technology, finance and operations functions at Burkart Flutes & Piccolos.
I completed my Bachelor of Science in Business Administration at UMass Lowell in May 2015. I have been accepted to the MBA program beginning in the fall 2016, with graduation expected in 2018.
After my 30th birthday, we discovered that our family was starting. We picked Groton as our first choice to call home and raise kids. Groton boasts an excellent school system, beautiful landscapes, easy access to major freeways, and plenty of wooded acreage upon which to build. On a beautiful spring day I put down roots in Groton. While investigating building lots, I got stuck up to my ankles in mud — the well had just been dug for our property. Yes, this was the place, and we knew that Groton had chosen us! Our beautiful daughter, Emily (aka Bunny) was born in November 2002. Three months later (Feb 2003), the three of us moved into 23 Island Pond Rd. In May 2005, we welcomed Carter into our lives. Both kids truly love living in Groton. It’s their home.
I didn’t start out in Massachusetts. I spent the majority of my 20s working with computers and networks, based out of Los Angeles, yet traveling wherever my expertise was needed. Then, in early 2000, I was offered an opportunity to join a startup here in Massachusetts. Muffy and I (and our pets!) drove cross-country to begin our next chapter. We purchased a home on a lovely wooded lot in Lunenburg, and began our east-coast life. Well, Muffy grew up out here, so she was glad to be back, of course. I met Muffy in 1996 while she was attending Cal State Northridge PreMed. I somehow managed to convince her to stick with me, and thus we married at an incredibly beautiful ceremony on May, 1, 1999.
I was born in Southern California in 1972. For the first 7 years of my life, we lived in Orange County, on a hill overlooking Disneyland, where, every night in the spring and summer, I could watch the fireworks blossom in the night sky. My brother was born in 1979 — 5 months later we moved to Los Angeles. My parents still own the same house, and our kids spend several weeks with their grandparents there every summer.
My mother and father had both come from small towns with limited opportunities, and through hard work, education and parental support, made incredible lives for our family. The merit and worth of Education is a vital family value. This was embedded in my mind as a very young boy, watching my father working nights on his classwork as he pursued his Master’s degree. To me, their experiences exemplified the American dream — that anything is possible here in this great country. I’m glad that I’m able to continue proving this idea.Click to see my resume
Customer oriented strategist, committed to long-term organizational success. Works with teams to develop actionable process improvements which are efficiently executed with full organizational acceptance and goal-based accountability. Perceptive and insightful with a proven record of providing top-floor vision focused on cost-savings and increased revenues. Combines an uncanny ability of indentifying operational challenges with a successful team-based solutions process. Recognized for leadership ability, strong communication skills, and improving the bottom-line.
· 11+ years experience in manufacturing, designing effective marketing plans for revenue growth in existing and new markets, developing product enhancements for competitive advantage, crafting brand extension strategies for market share, and modifying operational workflow to increase sales by 400 percent.
· 10+ years experience in telecommunications, successful within startups and established companies. Consulted for both carrier-class and enterprise level customers while focused on providing a productive and personal interface between the software/hardware developers and end-users.
Strong belief in Six Sigma with a focus on this management philosophy as an effective strategy for success.
Passionate about business process automation with experience in developing ERP & CRM implementation.
Proven ability to collaborate with stakeholders of an organization within B2C and B2B environments,
including customers, executives, marketing, sales, finance, project management, quality control, information technology, engineering, and human resources.
Burkart-Phelan, Inc (Shirley, MA) 2004 — Present
Director of Sales & Marketing
Responsible for all sales and marketing activities, information technology, and operations support in this high-value, labor-intensive manufacturing environment. Actively mentoring both direct hires and indirect reports with individualized development strategies.
Diversified world-wide sales channel across 20 new markets, developing new opportunities for world-class musical instruments. This helped insulate the company from economic downturns, and is resulting in significant opportunities as markets recover.
Enhanced financial inventory tracking methods and monthly operational processes with continuous process improvement. Efforts to date have resulted in more accurate visibility of costs and allowed for effective, data-driven decisions for both short-term challenges and long-term goals. Currently implementing Global Shop Pro ERP system, with a go-live date of April 2016.
Developed a multistage WIP process to reduce lead-time by 40 percent, delivering customer orders more rapidly and increasing net inventory turnover ratio.
Providing weekly tactical and strategic company guidance as a member of the management team.
Developed and executed processes for resolving organizational challenges and documenting improvement plans.
Quarry Technologies (Burlington, MA) 2003 — 2004
Senior Sales Engineer
Part of a small, self-starting, self-directed team collaborating on efficient and enticing presentations that exemplified Quarry’s cutting edge network session aggregator. Defined quantifiable and revenue-generating solutions to both domestic and foreign service providers.
Designed, tested, planned, and implemented a full services deployment for a Korean telecom, working closely with both the product marketing director and project manager, providing Quarry with a vital reference case singularly influential in closing future deals.
Nortel Networks (Billerica, MA) 2003
Senior Technical Network Support Engineer
Managed difficult issues with high-visibility customers and developed internal training for new offerings, increasing the support organization’s credibility and reliability metrics.
Lucent Technologies (Springtide Networks until July 2000) (Westford, MA) 2000 — 2003
Beta Programs & Enhancement Requests Manager, 2001 — 2003
An internal/product-house role within the Project Management division, dedicated to improving overall product quality and driving future sales by working with sales teams and their customers during product testing phases. Team lead for two additional engineers dedicated to supporting beta customers.
Created the Beta Program Process, directly addressing needs of senior management. Responsible for planning, running and completion of each beta cycle, which altogether identified over 550 defects before the product release, preventing costly customer delays.
Developed and implemented customer specific test plans for new features, validating customer acceptance of contractual benchmarks which triggered payments by customers and subsequent organizational bonuses tied to the acquisition.
Collected, processed, and scheduled enhancement requests for existing and potential customers, managing 50 minor enhancements implemented in 10 months. The end result was millions of committed revenue.
Identified as the usability expert, representing the customer’s and sales team’s interests within engineering functional design reviews. This role provided critical input into new features and user-friendly enhancements over several development cycles, resulting in more rapid customer acceptance of features.
Senior Network Technical Support Engineer; Field Services Team Lead 2000 — 2001
Third of five personnel hired to seed the service & support department with technical expertise in order to begin supporting the newly released product.
Go-to resource for on-site diagnostics, network design, customer training, and technical consulting; the company’s face at customer sites in Singapore, Australia and North America. These relationships with key decision-makers contributed to multi-million dollar network expansions.
Alcatel Internetworking Division (Xylan Corp. until March 1999) (Calabasas, CA) 1996 — 2000
Field Engineer, Staff Field Engineer, Senior Field Engineer 1998 — 2000
Getty Center Onsite Network Engineer 1997 — 1998
Customer Support Engineer 1996 — 1997
Weyerhaeuser Mortgage Company (Woodland Hills, CA) 1994 — 1996
Senior Information Specialist
Techline, Inc. (Thousand Oaks, CA) 1993 -1994
Technical Integration Consultant/Sales Engineer/Customer Support
Bachelor of Science in Business Administration
University of Massachusetts Lowell, May 2015, Summa Cum Laude
Masters in Business Administration in process
Manning School of Business, UMass Lowell, 2016 — 2018
Certificate: Six Sigma Green Belt, September 2015, Villanova University
Certificate: Lean Six Sigma, November 2015, Villanova University
Certificate: Lean Six Sigma Black Belt, March 2016, Villanova University
Certificate: Master Six Sigma, March 2016, Villanova University